SHIPPING & RETURNS
All prices quoted below are in Australian Dollars (AUD$). All orders are shipped within 2-3 business days.
With the ongoing situation please expect delays in delivery.
SHIPPING TO AUSTRALIA: please note costing below is an estimate as we use Aus Post to calculate shipping based on weight.
SHIPPING TO NEW ZEALAND
INTERNATIONAL AND NZ CUSTOMERS PLEASE NOTE: Economy Air shipping method takes minimum 3 weeks and does NOT include tracking updates
Please note that Who Fish Boutique is not liable for any freight charges, international duties or taxes incurred by delivery, refused shipment or unclaimed goods.
During sale periods, delivery times may vary due to a high volume of orders. Please allow up to 5 days for dispatch.
** Delivery times may exceed the 5 business days for more remote countries.
PLEASE NOTE: ALL SALE ITEMS ARE FINAL
We don't offer exchanges, credit notes or returns on sale or discounted items.
All items must be returned with no damage to the item or packaging. All items must be returned unworn, unwashed, unused and in it's original condition with all tags intact.
Returns and exchanges must be returned within 10 business days of receiving your order. The cost of the exchange is at your expense. If you would like an item exchanged please include a reply paid satchel to ensure a quick turnaround.
We recommend that you use registered post or a trackable courier when returning an item as we cannot accept responsibility for items lost in transit to us.
Upon receipt of the merchandise, we will refund you the purchase price of the item/s, less any shipping costs incurred when the goods were purchased.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Damaged or Faulty Items
We will gladly refund or exchange any faulty or damaged product. Please e-mail firstname.lastname@example.org with photographic evidence and we will be in-touch with you within 1-2 business days.
Any refunds will be credited against the original payment method. Please allow 1-7 business days for the credit to appear on your statement.